Leadership Coach, Call Centre Excellence

We are seeking an experienced Continuous Improvement Training Officer / Quality Coach & Trainer to join our team at AWD online. This is a fantastic opportunity for a skilled professional to work in a dynamic call centre environment, driving performance improvement and quality assurance through coaching, training, and feedback. With a strong focus on...

About This RoleGazelle Professional Recruitment Solutions Ltd is seeking an experienced Leadership Coach Professional to join our team. In this role, you will play a crucial part in developing the skills of our learners, guiding them towards achieving their goals.This opportunity allows you to leverage your expertise as a manager and project leader to become...

Job DescriptionCompany OverviewVermelo RPO is a dynamic and growing company that specializes in recruitment process outsourcing. We are seeking an experienced Talent Development Specialist to join our team and support our call centres in driving individual and team performance.

Senior Call Centre Sales Manager - Telesales Lead Generation – Sales Leadership Role for an exciting SaaS business going BOOM! Managing sales floor managers and a fantastic, hungry and motivated team of 50 outbound sales executives - coach and train graduates with limited experience to overcome objections to increase appointments and bookings - B2b SME...

About the Job">This is an exceptional chance to work as a Contact Centre Transformation Coach at Vermelo RPO. You will be responsible for delivering coaching interventions that drive individual and team performance across our call centre operations.">Main Responsibilities">">Capture and analyse performance data to inform coaching solutions.">Work closely...

"**Bark and Bite Call Centre in Manchester: Join Our Dynamic Team!** Are you ready to unleash your potential and be part of an exciting call centre experience? Bark and Bite, a thriving call centre in Manchester, is on the lookout for passionate individuals to join our team as Call Centre Agents. **Position: Call Centre Agent** **Location: Manchester,...

**Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7. **Overview**: The Call Centre agent is responsible for handling inbound calls during OOH operation between 5pm...

Contact Centre Performance Coach Location – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must.  Role Purpose The role will support our call centre’s by implementing coaching interventions that drive...

Contact Centre Performance Coach Location – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must.  Role Purpose The role will support our call centre’s by implementing coaching interventions...

Career OpportunitiesWe are seeking a motivated Call Centre Agent to join our team. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clients.The successful candidate will have a strong background in customer service, with experience working in a call centre or similar environment. You...

Contact Centre Leadership RoleWe are looking for a talented leader to join our team as a Contact Centre Leadership Role at Teleperformance. This role offers a competitive salary of £40,000 per year.In this position, you will be responsible for driving high levels of performance and employee engagement in your business area across a multifunctional back...

Contact Centre Performance CoachLocation – We have multiple offices throughout the UK, so you will be based onsite at your closest office. Travel is an essential part of this role, so being flexible to travel to various locations is a must. Role PurposeThe role will support our call centre’s by implementing coaching interventions that drive individual...

About the RoleWe are seeking an experienced Telephony Operations Supervisor to manage our inbound telephony teams. As a supervisor, you will be responsible for ensuring all calls are handled professionally and comply with legislative, regulatory, and contractual requirements.Main Responsibilities:Develop and maintain key performance indicators to monitor...

General admin - As a Call Centre Agent, you will be at the forefront of engaging with our valued customers, addressing their inquiries, and providing top-notch solutions. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the driving forces behind your success in this role. - Book with business for an...

**AKA Recruitment **are excited to bring you this Car Parts call centre Operative position in a busy automotive parts distribution centre based in Manchester. Are you looking to work for an established company that offers career stability and progression? Are you looking to work alongside a supportive management team? **APPLY NOW!!** **Basic Salary:...

Job DescriptionWe are seeking a Lead Training Centre Coach to lead our purpose-built training centre in Trafford, Manchester.Salary: £51,500 + Benefits including Autonomy, Pension, Provided lunches, Training, Progression, and HolidayThe ideal candidate will have a background in training/assessing from the gas/utilities sector and want to move into a lead...

**Call Centre Agent** **Basic salary £20,500 + OTE £28,000 - £32,000** **Location - Manchester** **Full time/Permanent - 37.5 hours a week between 08.30am and 7pm** **Contact - Adam Stirling (Stirling People Solutions)** If you’re an experienced contact centre professional looking for a new role with a well established, national business, this...

General admin - As a Call Centre Agent, you will be at the forefront of engaging with our valued customers, addressing their inquiries, and providing top-notch solutions. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the driving forces behind your success in this role. - Book with business for an...

Job Summary:We are seeking a seasoned Operational Excellence Coach to join our team at Mays Region - Modern Woodmen of America. The ideal candidate will have 5 years of experience leading Lean Agile programs at a leadership level and a proven track record of effectively applying theory to practice.The successful candidate will support the business in...

Overview: Night Call Centre Agent is responsible for handling and processing all inbound calls outside of normal business hours, including evenings, weekends, and holidays. The agent will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner. You will be responsible for...