Call Centre Performance Specialist

11 hours ago


Manchester, United Kingdom AWD online Full time
We are seeking an experienced Continuous Improvement Training Officer / Quality Coach & Trainer to join our team at AWD online. This is a fantastic opportunity for a skilled professional to work in a dynamic call centre environment, driving performance improvement and quality assurance through coaching, training, and feedback. With a strong focus on compliance and customer satisfaction, the successful candidate will have the chance to make a real impact on the business.

The ideal candidate will have extensive experience in coaching and training within a call centre or financial services environment. They will be comfortable working in a fast-paced environment, analysing data to identify trends and creating effective solutions to drive continuous improvement. Strong communication skills are essential, both written and verbal, as well as the ability to engage with colleagues at all levels, influencing improvement and development within individuals and teams.

The role involves conducting live listening, side-by-side, and autonomous call review and coaching sessions with colleagues of all abilities, ensuring compliance with government legislation and guidelines, as well as working within strict company and client guidelines. The individual will also provide balanced feedback to all levels of colleagues and work towards monthly strategies and targets.

We offer a competitive salary range of £30,000 - £32,000 per annum, plus generous benefits including 31 days holiday per year, a secure reserved car parking space, and excellent transport links. If you are a motivated and detail-oriented individual with a passion for quality assurance and performance improvement, we would love to hear from you.

Key Responsibilities:
- Conduct significant volume of live listening, side-by-side and autonomous call review and coaching sessions with colleagues of all abilities
- Ensure compliance with government legislation and guidelines laid down by the FCA, CSA, TCF and the ICO as well as working within strict company and client guidelines
- Analyse data, identify trends and create effective solutions
- Provide balanced feedback to all levels of colleague and desire for self-development feedback
- Working towards monthly strategies and targets

Requirements:
- Previous experience of behavioural and performance improvement feedback & coaching/training in a call centre/financial services environment
- Ability to engage with colleagues at all levels; coaching and influencing improvement and development within individuals and teams
- Excellent Communication – both written and verbal
- Flexible and ability to prioritise workload according to challenging deadlines

Benefits:
- Salary: £30,000 - £32,000 per annum
- Holiday: 31 days per year
- Car Parking: Secure reserved car parking space
- Transport Links: Excellent transport links

  • Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming...


  • Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...


  • Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £25,080 Basic Salary - £30,080 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...


  • Manchester, United Kingdom Performance Resourcing Midlands Full time

    **Call Centre Operator/Parts Advisor** Manchester, Greater Manchester £26,750 Basic Salary - £31,750 OTE/Annum We are recruiting a **Call Centre Operator/Parts Advisor** for a **Car Dealership Group** in the **Manchester** area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR PARTS ADVISOR/SUPERVISOR EXPERIENCE IN A CAR DEALERSHIP.** They are the first...

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom BB ltd Full time

    "**Bark and Bite Call Centre in Manchester: Join Our Dynamic Team!** Are you ready to unleash your potential and be part of an exciting call centre experience? Bark and Bite, a thriving call centre in Manchester, is on the lookout for passionate individuals to join our team as Call Centre Agents. **Position: Call Centre Agent** **Location: Manchester,...

  • Call Centre Manager

    8 hours ago


    Manchester, United Kingdom Reed Full time

    About the RoleWe are seeking an experienced Telephony Operations Supervisor to manage our inbound telephony teams. As a supervisor, you will be responsible for ensuring all calls are handled professionally and comply with legislative, regulatory, and contractual requirements.Main Responsibilities:Develop and maintain key performance indicators to monitor...


  • Manchester, United Kingdom Vermelo RPO Full time

    Job DescriptionCompany OverviewVermelo RPO is a dynamic and growing company that specializes in recruitment process outsourcing. We are seeking an experienced Talent Development Specialist to join our team and support our call centres in driving individual and team performance.

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom Propcall Full time

    **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7. **Overview**: The Call Centre agent is responsible for handling inbound calls during OOH operation between 5pm...

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom Swift Temps Full time

    General admin - As a Call Centre Agent, you will be at the forefront of engaging with our valued customers, addressing their inquiries, and providing top-notch solutions. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the driving forces behind your success in this role. - Book with business for an...

  • Call Centre Operative

    6 months ago


    Manchester, United Kingdom AKA Recruitment Ltd Full time

    **AKA Recruitment **are excited to bring you this Car Parts call centre Operative position in a busy automotive parts distribution centre based in Manchester. Are you looking to work for an established company that offers career stability and progression? Are you looking to work alongside a supportive management team? **APPLY NOW!!** **Basic Salary:...

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom Swift Temps Full time

    General admin - As a Call Centre Agent, you will be at the forefront of engaging with our valued customers, addressing their inquiries, and providing top-notch solutions. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the driving forces behind your success in this role. - Book with business for an...


  • Manchester, United Kingdom Global 1st Line Full time

    Global 1st Line is seeking enthusiastic and customer-focused individuals to join our dynamic Call Centre team in Manchester. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries. If you thrive in a fast-paced environment and possess excellent communication...


  • Manchester, United Kingdom CV-Library Full time

    Senior Call Centre Sales Manager - Telesales Lead Generation – Sales Leadership Role for an exciting SaaS business going BOOM! Managing sales floor managers and a fantastic, hungry and motivated team of 50 outbound sales executives - coach and train graduates with limited experience to overcome objections to increase appointments and bookings - B2b SME...

  • Call Centre Agent

    10 hours ago


    Manchester, United Kingdom AJ Bell Full time

    Career OpportunitiesWe are seeking a motivated Call Centre Agent to join our team. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clients.The successful candidate will have a strong background in customer service, with experience working in a call centre or similar environment. You...

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom SimplyOne Dental Full time

    **Role**: We are currently recruiting for a Dental Practice Call Centre Customer Service Advisor / Receptionist Duties. - Answering inbound calls and making outbound follow up calls - Answering any customer questions and providing high levels of customer service **Requirements**: - Previous customer service experience (essential) - Excellent timekeeping...

  • Call Centre Agent

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Call Centre Agent 5 days a week in office Based in Manchester City Join the UK and Ireland's largest independent and trusted well-being provider, making a positive impact on over 15 million lives for more than 40 years! We are seeking an enthusiastic and compassionate Call Centre Agent to work on the front lines of our client's Employee Assistance...

  • Call Centre Agent

    3 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Call Centre Agent5 days a week in officeBased in Manchester CityJoin the UK and Ireland's largest independent and trusted well-being provider, making a positive impact on over 15 million lives for more than 40 years! We are seeking an enthusiastic and compassionate Call Centre Agent to work on the front lines of our client's Employee Assistance Programme...

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom Rateable Value Experts Full time

    We are seeking a motivated and customer-focused Sales Representative to join our Call Centre team. As a Sales Representative - Business Rate Appointment Booking, your primary responsibility will be to book appointments with clients across the UK. Prospecting SME’s and booking appointments for our expert team of surveyors to discuss rate reduction...

  • Call Centre Agent

    6 months ago


    Manchester, United Kingdom Stirling People Solutions Full time

    **Call Centre Agent** **Basic salary £20,500 + OTE £28,000 - £32,000** **Location - Manchester** **Full time/Permanent - 37.5 hours a week between 08.30am and 7pm** **Contact - Adam Stirling (Stirling People Solutions)** If you’re an experienced contact centre professional looking for a new role with a well established, national business, this...


  • Manchester, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Greater Manchester **Town/City**: Manchester **Sector**: Parts Factor, Parts Department **Salary**: £24000 - £29000 per annum **Job ref**: 128806 **Call Centre Operator/Parts Advisor Needed for Parts Factor in Manchester** - £24,000 Basic + Bonus £29,000 OTE - Monday - Friday with Saturday mornings on a rota - Company Car Scheme - Up to...