Contact Centre Transformation Coach
1 week ago
About the Job
">This is an exceptional chance to work as a Contact Centre Transformation Coach at Vermelo RPO. You will be responsible for delivering coaching interventions that drive individual and team performance across our call centre operations.
">Main Responsibilities
">- ">
- Capture and analyse performance data to inform coaching solutions.">
- Work closely with stakeholders to identify training needs and develop tailored coaching plans.">
- Deliver high-quality coaching interventions, ensuring they are aligned with business objectives.">
- Maintain accurate records of coaching activities and outcomes.">
What We're Looking For
">The successful candidate will possess a deep understanding of contact centre operations, excellent coaching skills, and the ability to work collaboratively with teams.
">Our Offer
">We provide a generous salary package of £50,000 - £60,000 per annum, depending on experience, plus benefits and opportunities for career advancement.
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