Contact Centre Transformation Coach

1 week ago


Manchester, United Kingdom Vermelo RPO Full time

About the Job

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This is an exceptional chance to work as a Contact Centre Transformation Coach at Vermelo RPO. You will be responsible for delivering coaching interventions that drive individual and team performance across our call centre operations.

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Main Responsibilities

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  1. ">
  2. Capture and analyse performance data to inform coaching solutions.">
  3. Work closely with stakeholders to identify training needs and develop tailored coaching plans.">
  4. Deliver high-quality coaching interventions, ensuring they are aligned with business objectives.">
  5. Maintain accurate records of coaching activities and outcomes.">
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What We're Looking For

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The successful candidate will possess a deep understanding of contact centre operations, excellent coaching skills, and the ability to work collaboratively with teams.

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Our Offer

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We provide a generous salary package of £50,000 - £60,000 per annum, depending on experience, plus benefits and opportunities for career advancement.



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