Customer Service Ambassador

2 weeks ago


Congleton, Cheshire East, United Kingdom Francesco Group Full time

Role Overview

We are seeking a reliable and outgoing Receptionist to join our team at Franesco Hair salon in the local area.

Job Responsibilities:

  • Greet and welcome visitors in a warm and professional manner.
  • Book client appointments in person, via telephone, and online.
  • Provide refreshments and ensure clients have an exceptional customer experience.
  • Take payments for services and perform cashing up duties at the end of the day.
  • Maintain the general housekeeping of the salon, ensuring it is always tidy and presentable.

Requirements:

  • Strong attention to detail and accuracy, as you will be scheduling appointments, handling cash, and working with multiple client data sources.
  • Excellent organisational skills and the ability to prioritise tasks effectively.
  • Good communication skills and the ability to work well with various individuals.
  • A smart and presentable appearance, as you will be representing the brand and will be the first point of contact for our clients.
  • Flexibility and adaptability to cover holidays and absence as required.

What We Offer:

  • Ongoing training and support to help you excel in your role.
  • A competitive hourly rate of £11.44 per hour, meeting the National Minimum Wage for your age.
  • The opportunity to work with industry experts and an award-winning business.
  • Free hair services for employees.
  • A company pension scheme.

This is a part-time position, with a minimum of 6 hours worked per week. The schedule will be Monday to Friday, with flexibility to cover holidays and absence as required.

Please note that this role requires a strong background in customer service, administration, and reception work, with a minimum of 1 year of experience in each area.



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