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Resident Liaison Officer

1 month ago

Letchworth, Hertfordshire, United Kingdom Build Recruitment Full time

We are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project across the Letchworth area.

Job Overview

This is a 4-month temp contract, with possibility of extension. As a Resident Liaison Officer, you will be working on a SHDF retrofit planned maintenance social housing project.

Key Responsibilities
  1. Communication and Coordination: Keep residents informed about project progress, communicating updates and any alterations to the schedule.
  2. Primary Contact Point: Serve as the primary contact point, delivering a courteous and flexible service to both residents and site staff.
  3. Issue Resolution: Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
  4. Work Flow Management: Ensure a seamless workflow with minimal disruption during the project.
  5. Property Condition Audits: Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
  6. Record Keeping: Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.
Requirements
  • Good Computer Skills: Good computer skills and knowledge of Microsoft Office.
  • Driving License: Must have a driving license and access to a vehicle.
Working with Build Recruitment Limited

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

The estimated salary for this role is £59 per hour, making it an attractive opportunity for those looking to supplement their income or gain experience in the social housing sector.