Customer Experience Manager
4 weeks ago
Michaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.
Key Responsibilities:- Lead and manage the customer experience team to achieve sales and customer satisfaction goals
- Develop and implement customer-centric strategies to drive sales and customer loyalty
- Manage and execute front-end operations, including inventory control, shrink reduction, and safety programs
- Collaborate with the store manager to achieve business objectives and ensure compliance with company policies and procedures
- Provide excellent customer service and resolve customer complaints in a timely and professional manner
- Train and develop team members to ensure they have the skills and knowledge needed to deliver exceptional customer service
- Participate in the performance management process and provide feedback to team members
- Assist with cash reconciliation and bank deposits, as needed
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities, as needed
- Assist with the onboarding of new team members
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross-train in Custom Framing selling and production
- 2+ years of retail management experience, preferably in a customer-centric environment
- Proven track record of delivering exceptional customer service and driving sales growth
- Strong leadership and team management skills, with the ability to motivate and develop team members
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and store management
- Ability to remain standing for long periods of time and move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A fun and dynamic work environment
- A discount on Michaels products and services
Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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