Customer Experience Manager

4 weeks ago


Manchester, United Kingdom Rendall & Rittner Full time

Customer Experience Manager Opportunity

Rendall & Rittner, a renowned Residential Leasehold Property Management company, is seeking a skilled Customer Experience Manager to lead our customer service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer queries, and driving business growth.

Key Responsibilities:

  • Respond to and resolve customer queries promptly, ensuring client satisfaction and loyalty.
  • Communicate effectively with customers and internal teams to ensure seamless service delivery.
  • Develop and implement initiatives to improve customer satisfaction and experience.
  • Conduct analysis on customer data to identify trends and areas for improvement.
  • Collaborate with property teams to enhance service delivery and customer satisfaction.

Requirements:

  • Proven experience in customer service or property management.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you.


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