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Customer Experience Manager

1 month ago

Manchester, United Kingdom https:jobs-redefined.cositemap Full time
Customer Experience Manager

At Rendall & Rittner, we're seeking a skilled Customer Experience Manager to join our team. As a key member of our Property Management team, you'll be responsible for training, mentoring, and managing a new team to deliver exceptional customer service.

Key Responsibilities:
  • Conduct analysis on various forms of data to identify trends and assess customer satisfaction levels.
  • Develop initiatives and procedures to continually improve the customer experience and customer reviews.
  • Proactively engage and work with Property Teams and Departments to improve service delivery.

What We Offer:
  • Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
  • Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programmes.
  • Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make recommendations.
  • Proven track record of improving customer satisfaction and experience.

Why Join Us:
  • Enjoy a dynamic and supportive work environment.
  • Develop your skills and career with our fully funded training programmes.
  • Be part of a company that values customer satisfaction and experience.