Customer Experience Manager
4 weeks ago
Customer Experience Manager
We are seeking a highly motivated and experienced Customer Experience Manager to lead our front of house service and deliver a first-class audience experience for our visitors. You will be responsible for supporting and motivating the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service.
The ideal candidate will have a passion for delivering exceptional customer service and a proven track record of leading high-performing teams. You will be working in a friendly, dedicated team in a dynamic, exciting venue, and will have the opportunity to work on a diverse range of live events.
We are looking for someone who is proactive, enthusiastic, and has a strong commitment to customer satisfaction. If you have a passion for live events and a desire to work in a fast-paced, dynamic environment, we would love to hear from you.
About the Role
- Lead the front of house service and deliver a first-class audience experience for our visitors
- Support and motivate the team to achieve their day-to-day sales targets
- Work closely with the events team to ensure a smooth and successful event
- Develop and implement strategies to improve customer satisfaction and loyalty
About Us
Ambassador Theatre Group is a leading live entertainment company, operating 64 venues across Britain, the US, and Germany. We are proud to present the world's best live entertainment in our venues, working alongside the world's leading producers and creative artists.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace.
-
Customer Care Officer
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...
-
Customer Care Representative
5 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...
-
Customer Care Representative
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...
-
Customer Care Officer
6 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...
-
Native Speaker Customer Care Officer
5 months ago
Manchester, United Kingdom Eco Assets Manager Full time**Job Title: Native Speaker Customer Care Officer** **Job Type**: Contract **Company Overview**: Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we...
-
Customer Experience Manager
4 weeks ago
Manchester, United Kingdom Rendall & Rittner Full timeCustomer Experience Manager OpportunityRendall & Rittner, a renowned Residential Leasehold Property Management company, is seeking a skilled Customer Experience Manager to lead our customer service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer queries, and driving business...
-
Customer Experience Manager
1 day ago
Manchester, United Kingdom Betfred Full timeCustomer Research ManagerOverviewThis position focuses on leading agile customer research initiatives, managing focus groups, and building a dynamic customer community to gather in-depth feedback. The role involves developing incentive-based feedback strategies and collaborating with marketing to integrate feedback listening strategies into membership...
-
Customer Experience Manager
1 month ago
Manchester, United Kingdom https:jobs-redefined.cositemap Full timeCustomer Experience ManagerAt Rendall & Rittner, we're seeking a skilled Customer Experience Manager to join our team. As a key member of our Property Management team, you'll be responsible for training, mentoring, and managing a new team to deliver exceptional customer service.Key Responsibilities:Conduct analysis on various forms of data to identify trends...
-
Customer Experience Manager
2 weeks ago
Manchester, United Kingdom Bruntwood Full timeJob Overview: As a Customer Experience Manager at Bruntwood, you will be the face of our organization, delivering exceptional service and building lasting relationships with our clients and tenants. With a strong background in hospitality, retail, or other service sectors, you will excel in this pivotal role, ensuring a positive experience for all visitors...
-
Customer Experience Manager
6 days ago
Manchester, United Kingdom UBDS Group Full timeJob OverviewWe are seeking an experienced Customer Experience Manager to join our team at UBDS Group. This is a unique opportunity to work with a dynamic and forward-thinking organisation that is deeply committed to innovation and employee development.About the RoleThe successful candidate will be responsible for directing and managing high-profile managed...
-
Customer Experience Manager
1 day ago
Manchester, United Kingdom Selfridges Full timeJob Title: Customer Experience ManagerEstimated Salary: £38,000 - £48,000 per annum.Job Description:We are looking for a highly skilled CUSTOMER EXPERIENCE MANAGER to join our team at Selfridges. In this role, you will be responsible for ensuring that customers receive an exceptional shopping experience.Your key responsibilities will include:Delivering...
-
Customer Experience Manager
4 weeks ago
Manchester, United Kingdom Rendall & Rittner Full timeExciting OpportunityRendall & Rittner, an acclaimed Residential Leasehold Property Management company, is seeking a Customer Experience Manager to train, mentor and manage a new team.This is an incredible career opportunity with a fantastic package.Key Responsibilities:Respond to and resolve customer queries promptly, dealing with escalations where necessary...
-
Customer Experience Manager
2 months ago
Manchester, United Kingdom Dream Travel by Cheryl Full timeCustomer Experience ManagerEntry LevelRemote positionAs a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
Customer Service Apprenticeship
6 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Experience Manager
1 month ago
Greater Manchester, United Kingdom careers4a - Jobboard Full timeWe are seeking a highly skilled Customer Experience Manager to join our service team. As an integral part of our service team, your role will be to ensure we deliver exceptional customer service, standards, and processes. You will work closely with the Service Manager and the team to help create long-lasting relationships that build the service offering for...
-
Customer Experience Manager Lead
1 day ago
Manchester, United Kingdom Rendall & Rittner Full timeKey Role: Customer Experience Manager">Rendall & Rittner, a renowned Residential Leasehold Property Management company, is seeking a skilled Customer Experience Manager to lead the customer experience team and drive exceptional service delivery.">The successful candidate will be responsible for managing a new team, training, mentoring, and ensuring seamless...
-
Lead Customer Experience Manager
4 weeks ago
Manchester, United Kingdom Oxygen Full timeAbout the RoleThe Assistant Park Manager will be a key member of our team, working closely with the Deputy and Park Manager to drive business growth and deliver exceptional customer experiences. To succeed in this role, you will need to be a highly motivated and talented leader who can inspire and empower their team to deliver our core values: pride,...
-
Flexi General Manager
5 days ago
Manchester, United Kingdom In - Manager Recruitment Full timeFlexi General Manager - Manchester Area At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary. Bringing it to the role: Our Restaurant General Managers (RGM) bring a wealth of experience from...
-
Deputy Customer Experience Manager
3 weeks ago
Manchester, United Kingdom Ambassador Theatre Group Full timeDeputy Customer Experience ManagerWe are seeking a dedicated and motivated individual to join our team as a Deputy Customer Experience Manager. As a key member of our front of house team, you will be responsible for delivering a first-class audience experience for our visitors.Your key responsibilities will include:Leading an excellent front of house...
-
Customer Experience and Training Manager
4 weeks ago
Manchester, United Kingdom MAG Full timeJob Title: Customer Experience and Training ManagerAbout the Role:We are seeking a highly skilled Customer Experience and Training Manager to join our team at MAG. As a key member of our operations team, you will be responsible for ensuring our colleagues have the capability and tools to deliver a customer-centric guest experience.Key...