Lead Customer Experience Manager

2 weeks ago

Manchester, United Kingdom Oxygen Full time
About the Role

The Assistant Park Manager will be a key member of our team, working closely with the Deputy and Park Manager to drive business growth and deliver exceptional customer experiences. To succeed in this role, you will need to be a highly motivated and talented leader who can inspire and empower their team to deliver our core values: pride, passion, playing together, and moments of WOW-ness.

As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty. You will lead by example, delivering exceptional customer service and ensuring that every guest has an unforgettable experience at our park. You will also work closely with the team to identify areas for improvement and implement changes to drive business growth.

In this role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will be part of a dynamic and fast-paced environment that is always looking for ways to improve and innovate. If you are a motivated and talented leader who is passionate about delivering exceptional customer experiences, we want to hear from you

Key Responsibilities
  • Develop and implement strategies to drive customer satisfaction and loyalty
  • Lead by example, delivering exceptional customer service and ensuring that every guest has an unforgettable experience at our park
  • Work closely with the team to identify areas for improvement and implement changes to drive business growth
  • Drive business growth and revenue through effective leadership and management
  • Ensure compliance with brand standards and SOPs

Benefits

  • Industry-leading pay
  • Company Bonus Scheme
  • 50% off food and drinks while on shift
  • Free & unlimited hot drinks while on shift
  • Free entry for you + 4 on weekdays
  • 50% off entry for you + 4 on weekends and during school holidays
  • 20% off up to 4 parties a year for your family & friends
  • 25% off food and drink when not on shift
  • 20 days holiday + bank holidays
  • Increased holiday leave at 3 and 5 years of service
  • Birthday is a paid day off for everyone
  • Pension Scheme
  • Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
Requirements

To be successful in this role, you will need to have:

  • Minimum 3 years' experience in a leisure/adventure/family park management role
  • Experience delivering events
  • Experience of working with children
  • Experience with financial data and KPI management
  • Experience of managing and leading a team
  • Excellent customer service and engagement skills
  • Knowledge of food hygiene and food safety standards
  • Tech savvy
  • Working knowledge of core Microsoft applications
  • IOSH qualification desirable
  • A background in a service-led industry is desirable, such as adventure parks, leisure parks etc.

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