Customer Experience Manager

3 weeks ago

Manchester, United Kingdom Michaels Full time
Job Title: Customer Experience Manager

Michaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Lead and manage the customer experience team to achieve sales and customer satisfaction goals
  • Develop and implement customer-centric strategies to drive sales and customer loyalty
  • Manage and execute front-end operations, including inventory control, shrink reduction, and safety programs
  • Collaborate with the store manager to achieve business objectives and ensure compliance with company policies and procedures
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner
  • Train and develop team members to ensure they have the skills and knowledge needed to deliver exceptional customer service
  • Manage and execute the shrink and safety programs to minimize losses and ensure a safe working environment
  • Lead the omnichannel processes to ensure a seamless shopping experience for our customers
Requirements:
  • 2+ years of retail management experience, preferably in a customer-centric environment
  • Proven track record of delivering exceptional customer service and driving sales growth
  • Strong leadership and team management skills, with the ability to motivate and develop team members
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and store management
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success
  • A discount on Michaels products and services

Michaels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.

  • Customer Experience Manager

    1 week ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...

  • Customer Experience Manager

    3 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is an exciting opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our...

  • Customer Experience Manager

    3 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is an exciting opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our...

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role will be responsible for leading and elevating our client-facing projects, shaping the client journey, and ensuring that every touchpoint aligns with our...

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role will be responsible for leading and elevating our client-facing projects, shaping the client journey, and ensuring that every touchpoint aligns with our...

  • Customer Experience Manager

    1 week ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to lead our client-facing projects and elevate our client journey. As a key member of our team, you will be responsible for developing and implementing strategies that align with our business goals and objectives.Key Responsibilities:Strategize and manage client-facing...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to lead our client-facing projects and elevate our client journey. As a key member of our team, you will be responsible for developing and implementing strategies that align with our business goals and objectives.Key Responsibilities:Strategize and manage client-facing...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional customer experiences.Key...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional customer experiences.Key...

  • Customer Experience Manager

    2 months ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job DescriptionRole: Customer Experience ManagerLocation: Old Trafford, ManchesterHours: Monday – Friday (8.15pm)The Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with...

  • Customer Experience Manager

    3 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job DescriptionRole: Customer Experience ManagerLocation: Old Trafford, ManchesterHours: Monday – Friday (8.15pm)The Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with...

  • Customer Experience Manager

    1 month ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job DescriptionRole: Customer Experience ManagerLocation: RemoteHours: Full-timeThe Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional...

  • Customer Experience Manager

    1 month ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job DescriptionRole: Customer Experience ManagerLocation: RemoteHours: Full-timeThe Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional...

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom The Learning Experience #395 Full time

    Job Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...

  • Customer Care Officer

    5 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...

  • Customer Care Representative

    4 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...

  • Customer Care Representative

    5 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...

  • Customer Care Officer

    5 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...