Customer Experience Manager
3 weeks ago
We are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is an exciting opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional customer experiences.
Key Responsibilities:- Strategize and Manage Client-Facing Projects: Develop and implement strategies for all client-facing projects, ensuring alignment with overall business goals and objectives. Oversee project execution, ensuring timely delivery, within scope, and within budget.
- Data-Driven Decision Making: Utilize insights from the Client Insights team and Lead Data Analyst to make informed decisions that enhance the client journey. Continuously analyze data to identify trends, opportunities, and areas for improvement.
- Client Requirements and Actionable Changes: Deeply understand client needs and translate them into actionable changes across all customer service functions.
- Cross-Functional Collaboration: Partner with Marketing, Tech, and Creative teams to develop and execute initiatives that enhance the client experience.
- Client Insights Management: Lead the day-to-day management of the Client Insights function, ensuring accurate and timely reporting.
- Product Implementation: Oversee the seamless and effective integration of new products into the client portfolio.
- Churn Rate: Deliver improvements to the budgeted churn forecast, reducing client turnover and enhancing client retention.
- Customer Satisfaction (CSAT) & Net Promoter Score (NPS): Continuously monitor and improve key customer satisfaction metrics.
- Additional Revenue: Exceed additional revenue targets for Customer Service through upselling, cross-selling, and other revenue-generating initiatives.
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Customer Experience Manager
1 week ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...
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Customer Experience Manager
2 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role will be responsible for leading and elevating our client-facing projects, shaping the client journey, and ensuring that every touchpoint aligns with our...
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Customer Experience Manager
2 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role will be responsible for leading and elevating our client-facing projects, shaping the client journey, and ensuring that every touchpoint aligns with our...
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Customer Experience Manager
1 week ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...
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Customer Experience Manager
4 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to lead our client-facing projects and elevate our client journey. As a key member of our team, you will be responsible for developing and implementing strategies that align with our business goals and objectives.Key Responsibilities:Strategize and manage client-facing...
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Customer Experience Manager
4 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to lead our client-facing projects and elevate our client journey. As a key member of our team, you will be responsible for developing and implementing strategies that align with our business goals and objectives.Key Responsibilities:Strategize and manage client-facing...
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Customer Experience Manager
4 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional customer experiences.Key...
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Customer Experience Manager
4 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional customer experiences.Key...
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Customer Experience Manager
2 months ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob DescriptionRole: Customer Experience ManagerLocation: Old Trafford, ManchesterHours: Monday – Friday (8.15pm)The Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with...
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Customer Experience Manager
3 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob DescriptionRole: Customer Experience ManagerLocation: Old Trafford, ManchesterHours: Monday – Friday (8.15pm)The Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with...
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Customer Experience Manager
1 month ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob DescriptionRole: Customer Experience ManagerLocation: RemoteHours: Full-timeThe Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional...
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Customer Experience Manager
1 month ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob DescriptionRole: Customer Experience ManagerLocation: RemoteHours: Full-timeThe Learning Experience #395 is seeking a dynamic and results-driven Customer Experience Manager to lead and elevate our client-facing projects. This role is pivotal in shaping the client journey and ensuring that every touchpoint aligns with our mission of delivering exceptional...
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Customer Experience Manager
2 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...
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Customer Experience Manager
2 weeks ago
Manchester, United Kingdom The Learning Experience #395 Full timeJob Title: Community and Customer Experience ExecutiveWe are seeking a highly skilled and experienced Community and Customer Experience Executive to join our team at The Learning Experience #395. This is a unique opportunity to lead and elevate our client-facing projects, shaping the client journey and ensuring that every touchpoint aligns with our mission...
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Customer Care Officer
5 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...
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Customer Care Representative
4 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...
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Customer Care Representative
5 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...
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Customer Care Officer
5 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...
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Native Speaker Customer Care Officer
4 months ago
Manchester, United Kingdom Eco Assets Manager Full time**Job Title: Native Speaker Customer Care Officer** **Job Type**: Contract **Company Overview**: Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we...
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Customer Experience Manager
3 weeks ago
Manchester, United Kingdom Michaels Full timeJob Title: Customer Experience ManagerMichaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.Key...