Customer Experience Manager

1 month ago

Manchester, United Kingdom Michaels Full time
Job Title: Customer Experience Manager

Michaels is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our store team, you will be responsible for managing and executing our customer-centric shopping experience, ensuring that every customer leaves our store feeling valued and satisfied.

Key Responsibilities:
  • Lead the execution of our customer experience strategy, ensuring that all front-end policies and procedures are followed.
  • Manage and develop a high-performing customer experience team, providing coaching and training to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Collaborate with the store manager to achieve sales goals and improve customer satisfaction.
  • Develop and implement processes to improve customer engagement and loyalty.
  • Ensure that all customer interactions are handled in a professional and courteous manner.
Requirements:
  • 2+ years of retail management experience, preferably in a customer-facing role.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A discount on Michaels products and services.

Michaels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

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