Service Desk Specialist
3 weeks ago
About Us
Graham Group is a leading provider of facilities management services in the UK and Ireland.
We deliver fully integrated services, including building fabric and mechanical & electrical maintenance, projects and minor works, compliance services, fire and security services, energy services, and traffic management.
Our annual turnover exceeds £948m per annum, and we're committed to investing in our people and creating conditions for them to excel.
Job Summary:
We are seeking an experienced Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing high-quality support to clients and contract staff on job progress and completion. You will also be required to log calls/jobs on the Control Hub database and upload and amend asset information as held in the Control Hub database.
Key Responsibilities:
- Log calls/jobs on the Control Hub database using service software (IFS).
- Report back to clients and contract staff on job progress and completion.
- Upload and amend asset information as held in the Control Hub database.
- Operate paper-based systems as necessary to complement the operating software, including backup systems.
- Perform any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with Graham Group's ISO management systems and Quality Control procedures.
Requirements:
- Demonstrate a minimum of 1 year's previous experience in a similar service role.
- Previous experience in a busy office environment.
- Competent IT skills to include Microsoft Outlook and Excel.
Desirable Qualifications:
- Experience in service systems software.
- Previous experience in facilities management industry.
Salary: The salary for this position is competitive and will be discussed during the interview process. Based on industry standards, we estimate the salary to be around £25,000-£35,000 per annum, depending on experience.
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