Beauty Department Manager
4 weeks ago
The Flannels Group is seeking a highly skilled and experienced Beauty Department Manager to lead our luxury beauty team. As a key member of our retail management team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining high standards of visual presentation in our stores.
Key Responsibilities- Lead a large and diverse team of sales advisors, beauty experts, and brand managers in a fast-paced retail environment
- Drive and achieve individual and team objectives, including sales targets and KPIs
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
- Pro-actively engage with clients to develop customer loyalty and drive sales growth
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy
- Support with stock counts and other operational duties
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team and develop strong relationships with brand representatives
- Experience working with large teams in a fast-paced retail environment
- Luxury Beauty experience is essential
- Outstanding communication skills and the ability to build relationships with both internal and external stakeholders at all levels
- Proven background in a retail management role, preferably in luxury fashion and beauty
- An interest in Luxury Fashion and Beauty brands
- Able to demonstrate the ability to provide inspirational, authentic, and personalized customer service
- Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
- Basic rate salary £32,256 per annum
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission-led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Flanners Group brands
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