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Beauty Department Manager
1 month ago
Job Opportunity
We are seeking an experienced Beauty Department Manager to lead our team at Fosse Park store near Leicester.
The Opportunity
As a Beauty Manager, you will provide exceptional customer service, using your product knowledge to inspire customers and exceed their expectations. You will possess a passion for beauty and delivering a world-class client experience. You will support the performance and development of our Beauty Supervisors and coach and develop the Beauty Ambassadors. You will ensure brand standards are delivered and complete operational tasks. You will also lead our Accessories team, covering Handbags, Jewellery, Sunglasses & Leather goods, and drive the profitability of the department. This role offers eligibility for basic and enhanced commission on sales, a retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.
The Responsibilities
- Lead a large and diverse team of sales advisors, beauty experts, brand managers, and team leaders in a fast-paced environment.
- Lead the Beauty & Accessories team to deliver KPIs and sales targets on a day-to-day basis.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty.
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
- Be passionate about the beauty industry and beauty trends.
- Be self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials, and attending training as required.
- Pro-actively engage with clients to develop customer loyalty.
- Own the planning and delivery of in-store events in conjunction with the store and brands.
- Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy.
- Support with stock counts and other operational duties.
- Lead by example to support and coach the Beauty Ambassadors.
- Support the store management team.
- Develop strong relationships with brand representatives.
- Champion our company culture and values.
Qualifications
The Person
- Experience working with large teams in a fast-paced environment.
- Luxury Beauty experience is essential.
- Outstanding communication skills and the ability to build relationships with both internal and external stakeholders at all levels.
- Proven background in a retail management role.
- An interest in Luxury Fashion and Beauty brands.
- Whilst a qualification in make-up artistry or a demonstrated beauty retail experience is preferred, we welcome applicants who are passionate about the industry with extensive experience within luxury or trend-based retail.
- Able to demonstrate the ability to provide inspirational, authentic, and personalised customer service.
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
