Customer Solutions Associate

1 week ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Job Summary


We are seeking a Customer Solutions Associate to join our team at Lowell Financial Ltd. In this role, you will be the first point of contact for our customers, providing support and guidance to help them navigate their financial journey.


About the Role



  • Provide exceptional customer service, answering inbound and making outbound calls to customers.
  • Work collaboratively with colleagues to resolve customer queries and issues.
  • Develop and maintain a deep understanding of our products and services to provide informed support to customers.
  • Meet and exceed customer service targets, ensuring high levels of customer satisfaction.

Requirements



  • Demonstrable skills in supporting customers, with a strong focus on empathy and active listening.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Previous experience in a customer-facing role, preferably in a regulated environment.

Benefits



  • A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
  • A comprehensive benefits package, including flexible benefits, life assurance, and 28 days holiday.
  • Opportunities for career development and progression, with a clear career pathway for advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

About Us


At Lowell Financial Ltd, we are passionate about making a positive impact on the lives of our customers. We believe that everyone deserves a fair chance to manage their finances and achieve their goals. Join our team and be part of a company that truly makes a difference.



  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Lowell Financial Ltd is a leading company in the UK finance sector, and we're excited to announce a new opportunity for talented individuals to join our team as a Customer Solutions Associate.We're looking for someone with excellent interpersonal skills, who can build rapport with customers and demonstrate active listening. Previous collections or sales...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Our MissionAt Lowell Financial Ltd, we believe that everyone deserves a second chance. As a Customer Solutions Associate, you will play a vital role in helping our customers get back on their feet and achieve financial stability. We are committed to creating a supportive and inclusive work environment that fosters growth and development for all our team...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.Key ResponsibilitiesProvide exceptional customer service and support to customers via...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a highly skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to our customers, answering...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a highly skilled and empathetic Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in navigating our customers' journey and helping them achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to our...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Job SummaryWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to customers via inbound and...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Role OverviewWe are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial health.Key ResponsibilitiesProvide exceptional customer service and support to customers via inbound and...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.Key ResponsibilitiesProvide exceptional customer service and support to...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.Key ResponsibilitiesProvide exceptional customer service and support to...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Customer Solutions RoleWe are seeking a skilled Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.Key ResponsibilitiesProvide exceptional customer service and support to our...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve debt resolution.Key ResponsibilitiesProvide exceptional customer service and support to customers via inbound and...


  • Leeds, Leeds, United Kingdom LexisNexis Risk Solutions Full time

    Job SummaryLexisNexis Risk Solutions is a leading provider of risk assessment solutions. As an Associate Professional Services Consultant, you will be part of a team that supports and delivers customer onboarding and management for the RiskNarrative Digital Onboarding & Financial Crime platform. Your expertise will ensure a seamless experience for customers...


  • Leeds, Leeds, United Kingdom Clydesdale Bank plc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Financial Care team as a Customer Support Associate. As a key member of our frontline telephony team, you will play a vital role in delivering an exceptional customer experience while providing sustainable and affordable solutions for our customers.Key...


  • Leeds, Leeds, United Kingdom Clydesdale Bank plc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Financial Care team as a Customer Support Associate. As a key member of our frontline telephony team, you will play a vital role in delivering an exceptional customer experience, providing support and guidance to customers who require assistance with their financial...


  • Leeds, Leeds, United Kingdom Clydesdale Bank plc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Financial Care team as a Customer Support Associate. As a key member of our frontline telephony team, you will play a vital role in delivering an exceptional customer experience, providing support and guidance to customers who require assistance with their financial...


  • Leeds, Leeds, United Kingdom Age Partnership Full time

    Customer Solutions ExpertWe are seeking a highly skilled Customer Solutions Expert to join our team at Age Partnership. As a Customer Solutions Expert, you will be responsible for handling a mixture of Inbound and Outbound customer calls, providing exceptional service to our clients, and working closely with our advisors to ensure seamless customer...


  • Leeds, Leeds, United Kingdom Tesco Full time

    About the RoleWe are looking for a talented and enthusiastic Customer Service Associate to join our team at Tesco. As a Customer Service Associate, you will play a vital role in ensuring that our customers receive excellent service and have a great shopping experience.The ideal candidate will have a passion for delivering great customer service and have...


  • Leeds, Leeds, United Kingdom Age Partnership Full time

    Customer Solutions SpecialistAt Age Partnership, we're committed to delivering exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleThis is a dynamic and challenging position that requires a unique blend of sales, customer service, and problem-solving skills. You'll be...


  • Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Customer Solutions Specialist RoleWe are seeking a skilled Customer Solutions Specialist to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial stability.Key Responsibilities:Provide exceptional customer service and support to...


  • Leeds, Leeds, United Kingdom Age Partnership Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. In this role, you will be responsible for handling a mixture of inbound and outbound customer calls, providing exceptional service and support to our clients.Key ResponsibilitiesHandle customer inquiries and provide solutions...