Customer Solutions Associate
1 week ago
Job Summary
We are seeking a Customer Solutions Associate to join our team at Lowell Financial Ltd. In this role, you will be the first point of contact for our customers, providing support and guidance to help them navigate their financial journey.
About the Role
- Provide exceptional customer service, answering inbound and making outbound calls to customers.
- Work collaboratively with colleagues to resolve customer queries and issues.
- Develop and maintain a deep understanding of our products and services to provide informed support to customers.
- Meet and exceed customer service targets, ensuring high levels of customer satisfaction.
Requirements
- Demonstrable skills in supporting customers, with a strong focus on empathy and active listening.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Previous experience in a customer-facing role, preferably in a regulated environment.
Benefits
- A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
- A comprehensive benefits package, including flexible benefits, life assurance, and 28 days holiday.
- Opportunities for career development and progression, with a clear career pathway for advancement.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About Us
At Lowell Financial Ltd, we are passionate about making a positive impact on the lives of our customers. We believe that everyone deserves a fair chance to manage their finances and achieve their goals. Join our team and be part of a company that truly makes a difference.
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