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Customer Solutions Associate

1 month ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Role Overview

We are seeking a skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping customers navigate their financial journey and achieve financial health.

Key Responsibilities

  • Provide exceptional customer service and support to customers via inbound and outbound calls.
  • Work collaboratively with colleagues to resolve customer queries and concerns.
  • Develop and maintain a deep understanding of Lowell's products and services to provide accurate information to customers.
  • Meet and exceed performance targets, including customer satisfaction and resolution rates.
  • Participate in ongoing training and development to enhance skills and knowledge.

What We Offer

  • A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
  • A comprehensive benefits package, including life assurance, flexible benefits, and 28 days holiday.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration.
  • A chance to make a real difference in the lives of customers and contribute to the success of Lowell Financial Ltd.

Requirements

  • Demonstrable skills in customer support and resolution.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Previous experience in a contact centre or customer-facing role is desirable.

Why Join Us?

At Lowell Financial Ltd, we value our employees and offer a range of benefits and opportunities for growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our colleagues.

Ready to Make a Difference?

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.