Customer Solutions Associate
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.
Key Responsibilities
- Provide exceptional customer service and support to customers via inbound and outbound calls.
- Work collaboratively with colleagues to resolve customer queries and concerns.
- Utilize your problem-solving skills to identify and implement effective solutions for customers.
- Meet and exceed performance targets, ensuring high levels of customer satisfaction and loyalty.
Requirements
- Demonstrable skills in customer support and conflict resolution.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Previous experience in a contact centre or customer-facing role is desirable.
What We Offer
- A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
- A comprehensive benefits package, including flexible benefits, life assurance, and 28 days holiday.
- Ongoing training and development opportunities to support your career growth.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Why Join Us?
At Lowell Financial Ltd, we are committed to making a positive impact on our customers' lives. We believe in the importance of treating people with dignity and respect, and we are passionate about helping our customers achieve financial wellbeing. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.
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