Customer Solutions Associate

4 weeks ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Role Overview

We are seeking a highly skilled and empathetic Customer Solutions Associate to join our contact centre team at Lowell Financial Ltd. As a key member of our team, you will play a vital role in navigating our customers' journey and helping them achieve financial health.

Key Responsibilities

  • Provide exceptional customer service and support to our customers, answering inbound and making outbound calls.
  • Work closely with our customers to understand their financial situations and provide tailored solutions to help them achieve financial stability.
  • Collaborate with our team to identify and resolve customer issues, ensuring a positive experience for all.
  • Meet and exceed performance targets, demonstrating resilience and a strong work ethic.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with industry developments and best practices.

What We Offer

  • A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
  • A comprehensive benefits package, including flexible benefits, life assurance, and 28 days' holiday.
  • Ongoing training and development opportunities, helping you grow and progress in your career.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The chance to make a real difference in the lives of our customers, helping them achieve financial stability and security.

Requirements

  • Demonstrable skills in customer support and conflict resolution.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Resilience and adaptability, with the ability to work in a fast-paced environment and meet performance targets.
  • A passion for delivering exceptional customer service and a commitment to ongoing learning and development.

Why Join Us?

At Lowell Financial Ltd, we pride ourselves on being a dynamic and supportive employer, offering a range of benefits and opportunities to help you grow and progress in your career. If you are a motivated and customer-focused individual, looking for a new challenge, we would love to hear from you.



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