Customer Solutions Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Customer Solutions Specialist Role

We are seeking a skilled Customer Solutions Specialist to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial stability.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers, addressing their queries and concerns in a professional and empathetic manner.
  • Work collaboratively with our team to resolve customer issues and provide tailored solutions to meet their needs.
  • Develop and maintain a deep understanding of our products and services, ensuring that you can provide accurate and up-to-date information to our customers.
  • Contribute to the development and implementation of new processes and procedures to improve customer satisfaction and experience.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.

What We Offer:

  • A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
  • A comprehensive benefits package, including flexible benefits, life assurance, and 28 days' holiday.
  • Opportunities for career development and progression, with a clear career path for advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

Join Our Team:

We are committed to building a diverse and inclusive team, and we welcome applications from candidates with a range of backgrounds and experiences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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