Customer Solutions Specialist
2 weeks ago
Customer Solutions Specialist Role
We are seeking a skilled Customer Solutions Specialist to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial stability.
Key Responsibilities:
- Provide exceptional customer service and support to our customers, addressing their queries and concerns in a professional and empathetic manner.
- Work collaboratively with our team to resolve customer issues and provide tailored solutions to meet their needs.
- Develop and maintain a deep understanding of our products and services, ensuring that you can provide accurate and up-to-date information to our customers.
- Contribute to the development and implementation of new processes and procedures to improve customer satisfaction and experience.
Requirements:
- Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
What We Offer:
- A competitive starting salary of £23,540, with opportunities for pay increases and bonuses.
- A comprehensive benefits package, including flexible benefits, life assurance, and 28 days' holiday.
- Opportunities for career development and progression, with a clear career path for advancement.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Join Our Team:
We are committed to building a diverse and inclusive team, and we welcome applications from candidates with a range of backgrounds and experiences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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