Customer Solutions Consultant

3 weeks ago


Leeds, Leeds, United Kingdom Age Partnership Full time

About the Role

We are looking for a highly motivated and customer-focused Customer Solutions Specialist to join our team at Age Partnership. As a key member of our customer-facing team, you will be responsible for handling customer inquiries and providing exceptional support to our clients.

Key Responsibilities

Your primary duties will include:

  • Handling customer calls and resolving their queries in a professional and courteous manner.
  • Providing product information and advice to customers, ensuring they understand our services and products.
  • Qualifying customers for our equity release, pensions, and mortgage products.
  • Passing qualified customers to our advisors for further assistance.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong understanding of our products and services.
  • The ability to work well under pressure and meet targets.
  • Flexibility to work on a variety of shifts, including weekends.

What We Offer

We are committed to providing ongoing training and development opportunities to support your career growth. You will have access to:

  • Regular coaching sessions with your line manager.
  • Induction training to build your knowledge and skills.
  • Opportunities for career progression and professional development.

Working at Age Partnership

We pride ourselves on being a family-friendly company that supports work-life balance. As a member of our team, you can expect:

  • A competitive salary and bonus structure.
  • Generous holiday entitlement and flexible working arrangements.
  • A range of benefits, including gym membership discounts and office treats.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].



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