Customer Solutions Associate

3 weeks ago


Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Our Mission

At Lowell Financial Ltd, we believe that everyone deserves a second chance. As a Customer Solutions Associate, you will play a vital role in helping our customers get back on their feet and achieve financial stability. We are committed to creating a supportive and inclusive work environment that fosters growth and development for all our team members.

About the Job

As a key member of our contact centre team, you will be responsible for managing customer interactions, resolving issues, and providing exceptional service. You will work closely with our customers to understand their needs and concerns, and develop tailored solutions to meet their financial goals.

Your Key Responsibilities

  • Manage customer interactions and resolve issues in a timely and professional manner
  • Develop and implement effective solutions to meet customer needs and goals
  • Work collaboratively with colleagues to achieve team objectives and improve customer satisfaction
  • Continuously develop your skills and knowledge to stay up-to-date with industry trends and best practices

What We Offer

We offer a competitive salary, a quarterly incentive bonus, and a discretionary annual bonus. You will also have access to a range of benefits, including flexible benefits, life assurance, and job security. Our hybrid working model allows you to work from the comfort of your own home or in our office, depending on your preferences.

Why Join Us

At Lowell Financial Ltd, we value our team members and offer a range of opportunities for growth and development. You will have the chance to work with a talented and diverse team, and contribute to our mission of helping customers achieve financial stability. We are committed to creating a positive and inclusive work environment that supports the well-being and success of all our team members.



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