Customer Support Associate

4 weeks ago


Leeds, Leeds, United Kingdom Clydesdale Bank plc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Financial Care team as a Customer Support Associate. As a key member of our frontline telephony team, you will play a vital role in delivering an exceptional customer experience, providing support and guidance to customers who require assistance with their financial situations.

Key Responsibilities
  • Provide excellent customer service, responding to inbound and making outbound calls to support customers in need.
  • Work closely with customers to understand their circumstances and provide tailored support to help them manage their financial situation.
  • Liaise with third-party organizations to ensure customers receive the best possible service.
  • Work within regulatory frameworks to ensure compliance and maintain the highest standards of customer care.
  • Be flexible and adaptable, willing to take on additional responsibilities as needed to support the team and customers.
Requirements
  • Strong customer service experience, with a proven track record of delivering exceptional customer experiences.
  • Telephony call centre experience, with a focus on delivering heartfelt service.
  • Experience working in secured collections, debt management, or credit services operations.
  • Excellent communication and listening skills, with the ability to empathize and deliver a heartfelt service.
  • Insatiable curiosity, with a passion for finding solutions and delivering results.
What We Offer
  • Generous holidays, including 38.5 days annual leave and the option to buy more.
  • Up to five extra paid well-being days per year.
  • 20 weeks paid, gender-neutral family leave for expectant parents and those looking to adopt.
  • Market-leading pension.
  • Free private medical cover, income protection, and life assurance.
  • Flexible benefits, including Cycle to Work, wellness and health assessments, and critical illness.

We are committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up, and be heard. If you're passionate about delivering exceptional customer experiences and making a real difference, we'd love to hear from you.



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