Enterprise Growth Manager
1 week ago
At Nory, we're committed to delivering exceptional customer experiences. As a Senior Customer Success Manager, you'll play a crucial role in achieving this goal by leading the implementation of our product with mid-market and enterprise customers. Your primary responsibility will be to ensure seamless onboarding and adoption, providing guidance and support to customers throughout their journey with us.
This role requires strong project management skills, as you'll need to coordinate with internal and external resources to meet customer objectives and deliver high-quality results. You'll also collaborate with cross-functional teams to develop strategic account plans and drive growth.
We're looking for someone with a proven track record in SaaS customer success, ideally with experience in the hospitality industry. If you're passionate about building lasting relationships with customers and driving business growth, we encourage you to apply
Key Responsibilities
- Develop and execute strategic account plans to drive growth and customer satisfaction.
- Manage complex implementation projects from kickoff through to completion, ensuring timely delivery and customer satisfaction.
- Provide mentorship and guidance to Customer Success Specialists and Managers within the team.
Why Choose Us?
Nory offers a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is dedicated to delivering exceptional customer experiences, and we're looking for someone who shares our vision and values. In addition to a competitive salary, you can expect a range of benefits, including flexible working, 35 days holiday, pension and private health insurance, and team events.
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