Student Support Coordinator
4 weeks ago
As a Student Support Coordinator for Prospectus-4, you will play a vital role in ensuring the smooth execution of our client's admissions process. This temporary, full-time position offers a unique opportunity to work in a prestigious London University, providing a hybrid working model with 3 days per week based on-site in Central London and the rest remote.
Key Responsibilities
- Act as a point of contact within the team for enquiries, providing prompt and effective responses to clients and stakeholders.
- Complete tasks in accordance with relevant policies and procedures, ensuring a consistent and high-level service to all clients and stakeholders.
- Organise, upload, and monitor databases to ensure records are accurate against specified metrics used within the department.
- Process invoices and input financial data into systems to support the tracking of departmental budgets.
Requirements
- Previous experience in a higher education or customer service environment.
- Experience handling, prioritising, and problem-solving a range of enquiries.
- Strong customer service, engaging communication, and organisational skills.
- Excellent written and verbal communication skills.
- Strong IT skills, including usage of Microsoft Office packages and other systems/databases.
This role requires the ability to work effectively in a team environment, with excellent communication and problem-solving skills. If you are a motivated individual with a passion for delivering high-quality student support, we encourage you to apply.
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