Student Support Coordinator

1 week ago

London, Greater London, United Kingdom Elizabeth School of London Full time
Job Title: Student Support Officer

Elizabeth School of London is seeking a highly motivated and organized individual to fill the role of Student Support Officer. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our educational institution.

Key Responsibilities:

  • Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
  • Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
  • Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
  • Assist in organizing and coordinating events, workshops, and student activities.
  • Handle general administrative tasks such as photocopying, filing, and managing office supplies.
  • Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
  • Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
  • Undertake any other administrative duties as required by the management team.

Requirements:

  • Bachelor's degree from a recognized university
  • Knowledge in Customer Service Standards
  • Ability to prioritize competing deadlines and workloads, while maintaining a high level of accuracy
  • Highly developed oral and written communication skills
  • Ability to work on own initiative, demonstrating a positive approach to problem solving.
  • Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
  • Demonstrate empathy to understand and address students' concerns.
  • Ability to maintain confidentiality and handle sensitive information with professionalism.
  • Strong interpersonal skills for building rapport and trust with students.
  • Capacity to assess situations and provide practical solutions.
  • Ability to adapt to changing circumstances and student needs.
  • Proficiency in using IT technology to record and search student data base.

Benefits:

  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme
  • Statutory Sick Pay
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work.
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advice
  • Financial wellbeing education
  • My Mind Pal (mental fitness)

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