Student Support Services Coordinator
3 weeks ago
Victoria College of Arts and Design is seeking a highly skilled and experienced Student Support Lead Officer to join our team. As a key member of our Student Services department, you will be responsible for leading the student support team and providing high-quality support to our students throughout their academic journey.
Key Responsibilities:- Lead, motivate and develop the Student Support team to ensure the delivery of exceptional, student-centred services.
- Coordinate the daily operations of the Student Support team to ensure efficient service delivery.
- Provide support and guidance to team members in complex cases and ensure issues are escalated appropriately.
- Act as the primary advisor for the Student Support team, providing ongoing guidance and support.
- Manage student inquiries, complaints and feedback, ensuring timely and effective resolution.
- Oversee the enhancement and continuous improvement of Student Support systems and processes, driving service efficiency.
- Support the organisation and delivery of student inductions and community building events.
- Conduct performance reviews and provide professional development opportunities for the Student Support team.
- Ensure compliance with Prevent, Code of Conduct and other safeguarding policies.
- Travel to other campuses to participate in formal institutional events, inductions, and staff training (travel expenses covered).
- Maintain accurate platform(s) for all student support information.
- Maintain up-to-date records in student databases, ensuring confidentiality and regulatory compliance.
- Be flexible with working hours, accommodating occasional weekend and evening courses.
- Act as a subject matter expert for student support services at VCAD.
- Provide support for any other associated duties as requested by the Head of Student Experience and Outcome or the Directors of VCAD.
- Bachelor's degree in a relevant field, or equivalent professional experience.
- Strong understanding of higher education student support services and systems, including data management.
- Excellent customer service and communication skills, with the ability to build strong relationships.
- Ability to manage competing priorities in a fast-paced environment, with strong time management skills.
- Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel and familiarity with student management systems.
- Commitment to upholding the values and policies of VCAD and partner universities.
- Flexible approach to evolving student needs and institutional priorities.
- 6 weeks of annual leave, including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pay.
- Career development and training opportunities.
- Discounts on gym memberships, retail, cinema and groceries.
- Cycle-to-work scheme.
- Mental fitness support through "My Mind Pal".
-
Student Support Services Coordinator
2 days ago
London, Greater London, United Kingdom Victoria College of Arts and Design Full time £30,000 - £33,000Student Support Lead OfficerVictoria College of Arts and Design is committed to guiding and supporting our students on their journey to becoming successful individuals and citizens. As a key member of our Student Services team, you will play a crucial role in ensuring our students receive high-quality support throughout their academic journey.Key...
-
Student Services Coordinator
3 weeks ago
London, Greater London, United Kingdom University College London Full timeJob Title: Student Services CoordinatorUCL Student Support and Wellbeing Services is seeking a highly organized and proactive Student Services Coordinator to join our team. As a key member of our Student Centre team, you will be responsible for managing enquiries in-person, by telephone, and online via UCL's Student Enquiry and Case Management system.Key...
-
Student Services Coordinator
3 weeks ago
London, Greater London, United Kingdom University College London Full timeJob Title: Student Services CoordinatorUCL Student Support and Wellbeing Services is seeking a highly organized and proactive Student Services Coordinator to join our team. As a key member of our Student Centre team, you will be responsible for managing enquiries in-person, by telephone, and online via UCL's Student Enquiry and Case Management system.Key...
-
Student Support Services Coordinator
1 week ago
London, Greater London, United Kingdom Victoria College of Arts and Design Full time £30,000 - £33,000Student Support Lead OfficerVictoria College of Arts and Design is seeking a highly skilled and experienced Student Support Lead Officer to join our London campuses. The successful candidate will lead the student support team, providing high-quality support to our students throughout their academic journey. In close collaboration with the Head of Student...
-
Student Services Coordinator
3 weeks ago
London, Greater London, United Kingdom University College London Full timeJob Title: Student Services CoordinatorUCL Student Support and Wellbeing Services is seeking a highly organized and proactive Student Services Coordinator to join our team. As a key member of our Student Centre team, you will be responsible for managing enquiries in-person, by telephone, and online via UCL's Student Enquiry and Case Management system.Key...
-
Student Services Coordinator
3 weeks ago
London, Greater London, United Kingdom University College London Full timeJob Title: Student Services CoordinatorUCL Student Support and Wellbeing Services is seeking a highly organized and proactive Student Services Coordinator to join our team. As a key member of our Student Centre team, you will be responsible for managing enquiries in-person, by telephone, and online via UCL's Student Enquiry and Case Management system.Key...
-
Student Support Coordinator
1 day ago
London, Greater London, United Kingdom PROSPECTUS-4 Full timeStudent Support CoordinatorAs a Student Support Coordinator for Prospectus-4, you will play a vital role in ensuring the smooth execution of our client's admissions process. This temporary, full-time position offers a unique opportunity to work in a prestigious London University, providing a hybrid working model with 3 days per week based on-site in Central...
-
Marketing Assistant
1 week ago
London, Greater London, United Kingdom Almero Student Full timeAbout Almero StudentAlmero Student is a leading provider of student accommodation, offering a range of affordable and well-managed properties across the UK. With a strong focus on customer service and a commitment to delivering exceptional experiences for students, we are seeking a talented Marketing Assistant to join our team.The RoleWe are looking for a...
-
Student Support Coordinator
7 days ago
London, Greater London, United Kingdom Elizabeth School of London Full timeJob Title: Student Support OfficerElizabeth School of London is seeking a highly motivated and organized individual to fill the role of Student Support Officer. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our educational institution.Key Responsibilities:Provide exceptional customer service to...
-
Student Support Coordinator
1 week ago
London, Greater London, United Kingdom Elizabeth School of London Full timeJob Title: Student Support OfficerElizabeth School of London is seeking a highly motivated and organized individual to fill the role of Student Support Officer. As a key member of our team, you will play a vital role in ensuring the smooth operation of our educational institution.Key Responsibilities:Provide exceptional customer service to students, staff,...
-
Student Support Coordinator
4 weeks ago
London, Greater London, United Kingdom Elizabeth School of London Full timeAbout Elizabeth School of LondonElizabeth School of London is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students.Job...
-
Student Support Coordinator
4 weeks ago
London, Greater London, United Kingdom Elizabeth School of London Full timeAbout Elizabeth School of LondonElizabeth School of London is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students.Job...
-
Student Services Coordinator: Medical Support
2 weeks ago
London, Greater London, United Kingdom Harris Federation Full timeAbout UsWe are a leading secondary academy, part of the Harris Federation, committed to providing an exceptional education for children in Wimbledon. Our academy is built on a foundation of academic excellence, with a strong focus on pastoral care and student wellbeing.As a Student Services Coordinator: Medical Support, you will play a vital role in ensuring...
-
Marketing Associate
1 month ago
London, Greater London, United Kingdom Almero Student Full timeAbout UsAlmero Student is a leading provider of student accommodation in the UK, with a strong focus on delivering exceptional experiences for our residents. Our mission is to provide best-in-class experiences for student residents living in our communities, and we're committed to investing in our people to achieve this goal.The RoleWe're seeking a highly...
-
Marketing Associate
1 month ago
London, Greater London, United Kingdom Almero Student Full timeAbout UsAlmero Student is a leading provider of student accommodation in the UK, with a strong focus on delivering exceptional experiences for our residents. Our mission is to provide best-in-class experiences for student residents living in our communities, and we're committed to investing in our people to achieve this goal.The RoleWe're seeking a highly...
-
Student Coordinator
2 months ago
London, Greater London, United Kingdom Candela Academy Full timeAbout Candela AcademyCandela Academy is a leading education company that provides personalized support for secondary school students and parents in the UK. Our mission is to empower students to achieve academic success through our innovative services.Job SummaryWe are seeking a highly organized and dedicated Student Coordinator to join our team. As a Student...
-
Student Coordinator
2 months ago
London, Greater London, United Kingdom Candela Academy Full timeAbout Candela AcademyCandela Academy is a leading education company that provides personalized support for secondary school students and parents in the UK. Our mission is to empower students to achieve academic success through our innovative services.Job SummaryWe are seeking a highly organized and dedicated Student Coordinator to join our team. As a Student...
-
Student Coordinator
14 hours ago
London, Greater London, United Kingdom Candela Academy Full timeCandela Academy is a dynamic education company that offers personalized support for secondary school students and parents in the UK. Our services include academic mentorship and online tutoring for (I)GCSEs, A-Levels, and Extended Project Qualifications.Job Role: As a Student Coordinator, you will play a crucial role in the day-to-day operations of Candela...
-
London, Greater London, United Kingdom Harris Federation Full timeAbout UsHarris Academy Wimbledon is a thriving secondary academy that provides an excellent education for children in Wimbledon. We are committed to promoting high levels of academic achievement, encouraging participation in extra-curricular opportunities, and empowering students to make informed decisions.Our academy has a growth mindset approach, where...
-
Academic and Student Services Coordinator
4 weeks ago
London, Greater London, United Kingdom Imperial College London Full timeImperial College London: Enhancing Student WellbeingWe are seeking an organised and driven individual to join our team as an Academic and Student Services Coordinator, providing wellbeing support and coaching advice to postgraduate students in the Faculty of Medicine.Key Responsibilities:Provide wellbeing advice to students, complementing support provided by...
