Loyalty and CRM Strategy Lead

3 days ago


London, Greater London, United Kingdom PizzaExpress (Restaurants) Limited Full time

Job Overview

We're looking for a highly skilled professional to lead our Loyalty and CRM strategy, plans, and key activities. As the Head of Membership and Engagement, you'll be responsible for developing and implementing strategic growth plans through loyalty propositions, enabling our loyalty proposition to reward customers across multiple channels, and driving retention within existing bases.

About You

  • You have significant experience in loyalty proposition development and CRM roles.
  • You've launched new loyalty programs and successfully run loyalty programs to deliver value.
  • You understand loyalty P&L management and key financial drivers.
  • You can work in a fast-paced environment and engage stakeholders at all levels of seniority.

What We Offer

  • Up to 30% company bonus scheme.
  • £6.3k car allowance.
  • BUPA private health.
  • 6% pension contribution.
  • 50% off in PizzaExpress restaurants.
  • Monthly pizza, Peroni, and prosecco socials.
  • High street and lifestyle discount portal.
  • Mental Health First Aiders across the business, and access to an Employee Assistance Programme.


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