Customer Loyalty Manager
3 days ago
We are seeking a highly skilled Customer Loyalty Manager to join our team at 3Search. This exciting role offers the chance to lead the evolution of a globally recognised loyalty programme.
The successful candidate will be responsible for managing and optimising the programme, enhancing customer experience and driving business growth. The ideal candidate will have proven experience in a Senior CRM Manager role with a focus on loyalty programmes and strong expertise in deploying CRM initiatives across both in-store and online channels.
Key Responsibilities:
- Manage and optimise a globally recognised loyalty programme.
- Drive the CRM roadmap to achieve strategic goals.
- Implement automated, data-driven campaigns to support the customer lifecycle strategy.
Requirements:
- Proven experience in a Senior CRM Manager role.
- Strong expertise in deploying CRM initiatives.
- Ability to transform complex data into actionable insights.
- Excellent stakeholder management and communication skills.
- Hands-on experience with CRM tools.
About Us:
At 3Search, we are working with a leading beauty retailer that's redefining customer loyalty and personalisation in the industry. We provide a platform to create meaningful customer connections and enhance lifetime value.
What We Offer:
- A competitive salary of £62,000 per annum.
- A hybrid working arrangement with a London-based office.
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