Technical Support Specialist

1 day ago


Edinburgh, Edinburgh, United Kingdom Iconic Resourcing Full time £23,000
Job Title: Technical Support Specialist

At Iconic Resourcing, we're proud to partner with a dynamic Managed Service Provider (MSP) based in Edinburgh. They're seeking a motivated and enthusiastic First Line Support Technician to join their team.

This is an excellent opportunity for someone who wants to start or develop a career in technical support. You'll be the first point of contact for clients, providing essential technical support and ensuring high customer satisfaction.

Your key responsibilities will include responding to client queries via phone and ticketing system, diagnosing and resolving technical issues related to hardware, software, and network connectivity, escalating complex issues when necessary, and assisting with setup and configuration of new equipment and software.

The ideal candidate will have 1-2 years of experience in a First Line Support role within a Managed Service Provider, strong understanding of Windows operating systems and Microsoft Office Suite, basic knowledge of networking principles and troubleshooting, and excellent communication skills.

In return, you'll receive a competitive salary up to £23,000 per annum, opportunities for professional development and career progression, and a company pension scheme.

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