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Front Desk Associate

2 months ago

London, Greater London, United Kingdom Equinox Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Equinox. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.

Key Responsibilities

  • Provide top-notch customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Professionally greet members and guests, creating a warm and inviting atmosphere.
  • Process membership IDs and update member accounts with accuracy and efficiency.
  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Maintain a clean and organized lobby area, ensuring a safe and comfortable environment for all.
  • Work flexible hours, including opening shifts and weekends, to meet the needs of our members.

Requirements

  • Reliable, professional, and computer literate, with excellent communication and interpersonal skills.
  • Passionate about health, fitness, and/or sports, with a genuine interest in helping others achieve their wellness goals.

What We Offer

  • Competitive salary and benefits package, including industry-leading commission opportunities.
  • Complimentary Club membership, allowing you to experience the best of Equinox firsthand.
  • 30-50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa, and Café services, as well as Shop items.

About Equinox

Equinox is an equal opportunity employer, committed to creating a diverse and inclusive work environment that values and respects all individuals. We are passionate about helping our members achieve their wellness goals and live their best lives.