IT Support Specialist
6 days ago
Job Title: 2nd Line IT Support Professional
Job Type: Full-time
Company: Des Scanlan IT Recruitment Ltd
Location: Remote (Carlisle Office)
About the Role:
We are seeking a highly skilled and experienced 2nd Line IT Support Professional to join our team. As a 2nd Line IT Support Professional, you will be responsible for delivering a professional level of remote IT support to customers, as well as assisting with routine backup monitoring.
Key Responsibilities:
- Deliver a professional level of remote IT support to customers
- Assist with routine backup monitoring
- Provide technical support and troubleshooting for complex IT issues
- Work collaboratively with the team to resolve technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Minimum of 1 year experience in 2nd line helpdesk support
- Strong diagnostic and technical skills
- Good knowledge of Microsoft Windows Server, including AD, DHCP, DNS, and Group Policy Management
- Good knowledge of Microsoft Windows Desktop, including Windows 10 and Windows 11
- Good knowledge of Active Directory and Azure Active Directory
- Good knowledge of Office 365 Administration, including Exchange, Teams, and SharePoint
- Good knowledge of Networking, including Switches, Firewalls, Routers, and WIFI
- Good knowledge of Microsoft Office Applications
- Good knowledge of Virtualisation with Microsoft Hyper-V
- Good knowledge of MDM Mobile Device Management
- Good knowledge of Data Backup and Recovery Methods
- Strong communication skills
- Organised and able to work in a fast-paced environment
- High attention to detail
- Customer-focused
What We Offer:
- Competitive salary based on experience
- Enrolment into the Company pension scheme, with Company contributions
- 25 days holiday per annum, plus Bank holidays
- Company laptop and uniform
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