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IT Support Specialist
2 months ago
2nd Line Support Engineer
We are seeking a highly skilled and experienced IT Support Specialist to join our dynamic support team at IT Talent Solutions Ltd. As a 2nd Line Support Engineer, you will play a vital role in ensuring our clients' hardware and software run smoothly, contributing directly to their success.
Key Responsibilities:
- Proactive monitoring of IT systems to identify and resolve potential issues before they impact our clients.
- Installation and configuration of hardware, software, and IT infrastructure to ensure seamless integration and optimal performance.
- Diagnosing system errors and other issues to provide timely and effective solutions.
- Providing exceptional customer service through our help desk and incident management processes.
- Ensuring IT support processes are followed and documented to maintain high standards of quality and efficiency.
- Troubleshooting and problem-solving to deliver exceptional customer satisfaction and resolve complex technical issues.
- Providing onsite and remote support to our clients, ensuring their IT needs are met and exceeded.
Essential Skills:
- Active Directory management and administration.
- Microsoft Exchange 2007 - 2019 implementation and support.
- Microsoft 365 and Microsoft Teams expertise.
- VMware and WatchGuard Firewalls configuration and management.
- ESET Anti-Virus implementation and maintenance.
- Azure and cloud computing knowledge.
- Networking fundamentals and Windows Server 2012 - 2022 administration.
We are looking for a talented and motivated individual who is passionate about delivering exceptional IT support and services. If you have a strong background in IT and a desire to work with a dynamic and growing company, we encourage you to apply for this exciting opportunity.
