Support Engineer

3 weeks ago


Carlisle, Cumbria, United Kingdom Des Scanlan IT Recruitment Full time

IT Infrastructure Support Specialist

Des Scanlan IT Recruitment is seeking a dedicated IT Infrastructure Support Specialist to join a reputable Managed Service Provider (MSP) known for its extensive client base across the region.

Key Responsibilities:

The successful candidate will play a crucial role in providing high-quality remote IT support to clients, ensuring their systems operate smoothly and efficiently. Responsibilities include:

  • Delivering professional remote IT assistance to customers.
  • Monitoring routine backup processes to safeguard client data.
  • Collaborating with team members to resolve technical issues promptly.
Essential Skills and Qualifications:

To excel in this position, candidates should possess strong diagnostic and technical abilities, along with a solid understanding of the following:

  • Microsoft Windows Server, including Active Directory, DHCP, DNS, and Group Policy Management.
  • Microsoft Windows Desktop environments, specifically Windows 10 and Windows 11.
  • Active Directory and Azure Active Directory management.
  • Office 365 Administration, covering Exchange, Teams, and SharePoint.
  • Networking fundamentals, including switches, firewalls, routers, and Wi-Fi technologies.

If you are passionate about IT infrastructure and support, this role offers an excellent opportunity to grow within a supportive environment.



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