Senior IT Support Specialist with Technical Expertise in Italian

3 weeks ago


Belfast, United Kingdom Johnson Controls Full time

Company Overview

Johnson Controls is a global leader serving customers across 150 countries. Our technology and infrastructure solutions create intelligent buildings, efficient energy systems, and next-generation transportation networks.

About the Role

We are seeking a Product Support Engineer with Italian to provide high-quality technical support to our customers. You will work with diversified customer bases and install facilities of Security Products ACVS division, addressing logged technical issues via remote support media.

Key Responsibilities

  • Provide technical assistance in Linux and Microsoft operating systems and applications
  • Create support documentation, including procedural guides
  • Install, configure, and troubleshoot hardware, software, and related IT equipment
  • Support Windows server, network, and computing infrastructure, performing daily checks and maintenance tasks
  • Evaluate new technologies and infrastructure
  • Ensure compliance with standard IT solutions and security practices
  • Develop and enhance our support portal and drive innovation within the team

Requirements

  • Able to work from the Belfast office two days a week
  • Fluency in English and Italian; knowledge of other European languages is beneficial
  • Excellent problem-solving, organizational, and analytical skills
  • Effective communication and teamwork abilities
  • Familiarity with IT, Software Engineering, or related degree
  • UK-based applicants with work authorization for full-time employment required

Estimated Salary: £45,000 - £60,000 per annum



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