Product Support Specialist with Italian Language Expertise

4 weeks ago


Belfast, United Kingdom Johnson Controls Full time

About the Role

Johnson Controls is a global leader in diversified technology and multi-industrial solutions, serving customers in over 150 countries. We create intelligent buildings, efficient energy solutions, and next-generation transportation systems.

Job Summary

We are seeking a highly skilled Product Support Engineer with Italian language expertise to provide innovative technical support to our customers. The successful candidate will work with our Security Products ACVS division, providing configuration, commissioning, and installation services, as well as troubleshooting and fault findings.

Key Responsibilities

  • Provide technical support in Linux and Microsoft operating systems and applications
  • Develop and maintain support documentation, including procedural documentation
  • Install and configure hardware, software, and related IT equipment and devices
  • Support Windows server, network, and computing infrastructure, performing housekeeping tasks and daily checks
  • Evaluate new technology and infrastructure, ensuring ongoing compliance with agreed standard IT solutions and security practices
  • Contribute to the development and enhancement of our support portal

Requirements

  • Fluency in English and Italian, with a good working knowledge of other European languages
  • Excellent problem-solving, organisational, and analytical skills
  • Ability to communicate clearly and work effectively as part of a team
  • Awareness of or experience with Windows XP/7 or Linux
  • Relevant degree in IT, Software Engineering, or a related field
  • Eligibility to work in the UK, with full-time work authorisation


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