IT Infrastructure Manager

5 days ago


Thame, Oxfordshire, United Kingdom Asset Resourcing Careers Full time

Company Overview:

Asset Resourcing Careers is a dynamic and fast-paced organization seeking an experienced Infrastructure Manager to join our head office team in Thame, UK. As a standalone IT function, this role offers the opportunity to make a significant impact on the provision of technical support to c50 users.

Salary: $60,000 - $80,000 per annum based on experience

Job Description:

We are currently seeking a highly motivated and experienced Infrastructure Manager who will act in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users. The successful candidate will ensure that their systems are always running smoothly and efficiently.

Responsibilities:

  • Responding to 1st - 3rd Line technical support queries raised by users via phone, email, and in person.
  • Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
  • Resolving complex issues related to servers, databases, and (bespoke) applications.
  • Identifying and resolving problems related to infrastructure, network connectivity, and IT security.
  • Maintaining accurate documentation of support requests and solutions.

Required Skills and Qualifications:

  • Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
  • Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.

Benefits:

This is an excellent opportunity to work for a dynamic organization and gain valuable experience as an Infrastructure Manager. We offer a competitive salary package and opportunities for professional development.



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