Call Handler

**Company Description**
United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

- United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.
- United Living Infrastructure Services delivers resilient infrastructure that is fit for the future, ensuring the stability and functionality of essential systems.
- United Living New Homes provides much-needed build-to-rent and affordable housing solutions, addressing the housing challenges facing our communities.
- GBC connects people through fixed-line and mobile infrastructure, ensuring seamless communication and access to information. GBC plays a crucial role in enabling communities to thrive in today's digital age.

Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society.

We are currently hiring for a **Temp Call Handler/ Customer Service Operative** to join our growing team based out of Thame, Oxfordshire.

**Purpose**:
As a Call Handler you will spend your day assisting residents with their repair issues, answering calls and booking appointments for our operatives to visit their properties and undertake works. This will include:

- Answer incoming calls from residents with regards to repairs issues
- Understanding and diagnosing repair requests
- Managing incoming repairs inbox and allocating repairs works appropriately
- Scheduling work for operatives to attend properties and undertake works

**Qualifications**
- Good attention to detail
- Preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face (i.e. retail / hospitality).
- The main thing for us is that you have a positive can-do attitude and are a great team player.
- A strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.

**Additional Information**

**How to Apply**:

- As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable._