Call Handler

Our client are looking for a call handler for their Oxfordshire branch. The role involves...
- Receiving responsive maintenance calls from residents.
- Understanding and diagnosing repair requests from residents.
- Making appointments on our works order management system.
- Booking in daily and weekly work schedules for all DW operatives working on the contract.
- Monitor the status of work orders on the system.
- Constantly viewing and scheduling works orders.
- Liaise with contract managers and supervisors to prioritise work-loads to trades and schedule efficiently to drive productivity and Right First Time/First Time Fix
- Update appointment slots for subcontractors and operatives
- Manage jobs that potentially could go overdue and plan orders to be completed within target time

Requirements for the role of call handler...
- You have a Good telephone manner
- You have the ability to make people smile
- You have a strong customer ethos
- The ability to establish and maintain good customer/client relationships.
- You have good time management, planning & organisational skills
- You have good attention to detail
- You take responsibility
- You work & behave positively, proactively & constructively
- The ability to work with the minimum of supervision as part of a team.
- You work well within a team and can take instruction
- You have good communication skills
- Take ownership of problems to find a resolution
- Experience of working with computerised systems, particularly Microsoft Excel
- Experience of partnership/alliance/collaborative working
- Experience of handling multiple tasks in a high volume, rapidly changing environment

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CHOXF