Call Handler

There’s never been a better time to work in the built environment, and as an industry-leading business there are a huge number of opportunities within United Living as we continue on an exciting journey to double our Group turnover to more than £1bn within the next 5 years.

We are currently hiring for a **Call Handler/ Customer Service Operative** to join our growing team based in Thame area.

**Purpose**:
As a Call Handler / Customer Service Operative you will spend your day assisting residents with their repair issues, answering calls and booking appointments for our operatives to visit their properties and undertake works (plumbing issues, electrical faults etc). This will include:

- Answer incoming calls from residents with regards to repairs issues
- Understanding and diagnosing repair requests
- Managing incoming repairs inbox and allocating repairs works appropriately
- Scheduling work for operatives to attend properties and undertake works

**Criteria**:

- Good attention to detail
- Preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face (i.e. retail / hospitality).
- The main thing for us is that you have a positive can-do attitude and are a great team player.
- A strong communicator with a great telephone manner and a genuine desire to help people on a daily basis.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Thame, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CH