Customer Service Team Lead

2 weeks ago


Crawley, West Sussex, United Kingdom Reed Full time

Customer Service Executive Role

About the Job:

We are seeking a highly skilled Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional customer service to each individual customer.

Key Responsibilities:

  1. Providing exceptional customer service to each individual customer.
  2. Handling escalated customer complaints and resolving them in a timely and professional manner.
  3. Developing and implementing customer service policies, procedures, and standards.
  4. Training and coaching new and existing staff on best practices and customer service skills.
  5. Monitoring and evaluating the performance of the team and providing feedback and guidance.
  6. Collaborating with other departments to ensure smooth and efficient operations.
  7. Reporting on customer service metrics and trends.

Requirements:

  1. A bachelor's degree in business administration, communication, or a related field.
  2. A minimum of 3 years of experience as a customer service executive or a similar role.
  3. Excellent communication and interpersonal skills, both written and verbal.
  4. Strong leadership and management skills.
  5. Proficiency in CRM systems and Microsoft Office applications.
  6. Ability to work under pressure and handle multiple tasks.
  7. A positive and customer-oriented attitude.

What We Offer:

We offer a competitive salary and a range of benefits, including opportunities for career development and growth.



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