Customer Service Account Lead
4 weeks ago
We are seeking a highly skilled and experienced Customer Service Account Lead to join our team at Wates. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in Crawley.
Key Responsibilities:
- Champion continual improvement to achieve excellent operational delivery and supply chain management
- Develop and maintain excellent customer relationships
- Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
- Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
- Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business
About Wates:
Wates is one of the UK's leading family-owned development, building and property maintenance companies. We are committed to creating thriving places, protecting nature and taking action on climate change, and creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
What We Offer:
We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors. We offer a huge variety of job opportunities across our businesses, working on challenging and exciting projects for customers across both the public and the private sector. By joining Wates, you'll be working for an organisation which invests in your continued professional development, regardless of which stage you might be at in your career.
Our Diversity and Inclusion Plan:
We are committed to building an organisation which is more representative of the communities we serve, offering equality of opportunities to diverse talent and an inclusive work environment where this talent thrives. Find out more about our inclusion and diversity strategy.
Social Value:
Our approach to social value is rooted in our belief that how we do business, is as important as what we do. Our programmes and activities are focused on creating work and training opportunities, particularly for people furthest away from the workforce, such as care leavers, ex-offenders and ex Services personnel; building sustainable communities through employment, skills and awareness, and advocacy of trade with the social enterprise sector.
Environmental Sustainability:
The Wates Group is committed to the long-term sustainability of the built environment and we're working to eliminate carbon from our operations by 2025. We're committed to having a workforce that more accurately reflects society and providing an environment that positively encourages flexible working through working arrangements and benefits.
-
Customer Service Account Lead
1 month ago
Crawley, West Sussex, United Kingdom ENGINEERINGUK Full timeCustomer Service Account LeadWe are seeking a highly skilled and experienced Customer Service Account Lead to join our team at Wates. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in Crawley.Key Responsibilities:Champion continual improvement to achieve excellent...
-
Customer Service Account Lead
1 month ago
Crawley, West Sussex, United Kingdom ENGINEERINGUK Full timeCustomer Service Account LeadWe are seeking a highly skilled and experienced Customer Service Account Lead to join our team at Wates. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in Crawley.Key Responsibilities:Champion continual improvement to achieve excellent...
-
Customer Service Account Lead
1 month ago
Crawley, West Sussex, United Kingdom ENGINEERINGUK Full timeCustomer Service Account LeadWe are seeking a highly skilled and experienced Customer Service Account Lead to join our team at Wates. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in Crawley.Key Responsibilities:Champion continual improvement to achieve excellent...
-
Customer Service Account Lead
1 month ago
Crawley, West Sussex, United Kingdom ENGINEERINGUK Full timeCustomer Service Account LeadWe are seeking a highly skilled and experienced Customer Service Account Lead to join our team at Wates. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in Crawley.Key Responsibilities:Champion continual improvement to achieve excellent...
-
Customer Account Specialist
1 month ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Customer Account Specialist Key Responsibilities: * Provide exceptional customer service and support to clients * Develop and maintain strong relationships with customers * Identify and pursue new business opportunities Requirements: * 2+ years of experience in a customer-facing role * Excellent communication and interpersonal skills * Ability to...
-
Customer Account Specialist
1 month ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Customer Account Specialist Key Responsibilities: * Provide exceptional customer service and support to clients * Develop and maintain strong relationships with customers * Identify and pursue new business opportunities Requirements: * 2+ years of experience in a customer-facing role * Excellent communication and interpersonal skills * Ability to...
-
Customer Service Representative
4 weeks ago
Crawley, West Sussex, United Kingdom DX Network Services Limited Full timeAbout DX Network Services LimitedWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.What We OfferCompetitive Rates of PayCompany...
-
Customer Service Representative
4 weeks ago
Crawley, West Sussex, United Kingdom DX Network Services Limited Full timeAbout DX Network Services LimitedWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.What We OfferCompetitive Rates of PayCompany...
-
Customer Account Specialist
2 months ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Customer Account SpecialistKey Responsibilities:* Provide exceptional customer service and support to clients* Develop and maintain strong relationships with customers* Identify and pursue new business opportunitiesRequirements:* 2+ years of experience in a customer-facing role* Excellent communication and interpersonal skills* Ability to work in a...
-
Customer Account Specialist
2 months ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Customer Account SpecialistKey Responsibilities:* Provide exceptional customer service and support to clients* Develop and maintain strong relationships with customers* Identify and pursue new business opportunitiesRequirements:* 2+ years of experience in a customer-facing role* Excellent communication and interpersonal skills* Ability to work in a...
-
Customer Service Director
4 days ago
Crawley, West Sussex, United Kingdom Sainsbury's Full timeAbout the RoleAs a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and leading a team of retail professionals to achieve this goal. You will work closely with the Lead Customer Experience Manager to develop and implement strategies to improve customer satisfaction and retail outcomes in your...
-
Customer Service Team Lead
2 weeks ago
Crawley, West Sussex, United Kingdom B&ce Group Full timeCustomer Service Team LeadWe are seeking a skilled Customer Service Team Lead to join our Contact Centre team at B&ce Group. As a key member of our Customer Services team, you will play a vital role in ensuring our customers receive exceptional service and technical support.Key Responsibilities:Manage a team of customer service representatives, providing...
-
Customer Service Team Lead
3 weeks ago
Crawley, West Sussex, United Kingdom B&ce Group Full timeCustomer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our Customer Support Hub. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and webchat.Key Responsibilities:Manage a team of...
-
Customer Service Team Lead
3 weeks ago
Crawley, West Sussex, United Kingdom B&ce Group Full timeCustomer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our Customer Support Hub. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and webchat.Key Responsibilities:Manage a team of...
-
Customer Account Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Customer Account SpecialistSalary: £30,000 - £32,000 per annum + private health, life assurance, 25 days holiday & pensionLocation: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areasAbout the Company: TechNichols Resourcing Ltd is a leading manufacturing company seeking a Customer Account Specialist to...
-
Customer Account Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeRole: Customer Account SpecialistSalary: £30,000 - £32,000 per annum + private health, life assurance, 25 days holiday & pensionLocation: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areasAbout the Company: TechNichols Resourcing Ltd is a leading manufacturing company seeking a Customer Account Specialist to...
-
Customer Account Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeJob DescriptionRole: Customer Account SpecialistSalary: £30,000 - £32,000 per annum + private health, life assurance, 25 days holiday & pensionLocation: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areasCompany Overview TechNichols Resourcing Ltd is a leading manufacturing company seeking a Customer Account...
-
Customer Account Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeJob DescriptionRole: Customer Account SpecialistSalary: £30,000 - £32,000 per annum + private health, life assurance, 25 days holiday & pensionLocation: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areasCompany Overview TechNichols Resourcing Ltd is a leading manufacturing company seeking a Customer Account...
-
Customer Service Team Lead
1 week ago
Crawley, West Sussex, United Kingdom Little Vegas Full timeJob Description: Service Delivery ManagerSalary Details: £12.20 per hourAt Little Vegas, we are committed to delivering exceptional customer service and creating a fun and exciting experience for our customers.We are seeking a highly motivated and customer-focused Service Delivery Manager to join our team.The successful candidate will be responsible for...
-
Customer Service Team Lead
2 days ago
Crawley, West Sussex, United Kingdom Little Vegas Full timeKey Responsibilities of a Relief SupervisorSalary Details: Competitive pay with opportunities for paid overtimeAt Little Vegas, we're redefining entertainment in the UK's gaming industry by delivering unparalleled customer service and excellence. As a Relief Supervisor, your role is pivotal in ensuring our promise of exceptional service is consistently...
