Customer Service Team Lead

3 weeks ago


Crawley, West Sussex, United Kingdom B&ce Group Full time
Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our Customer Support Hub. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and webchat.

Key Responsibilities:
  1. Manage a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  2. Develop and implement effective customer service strategies to improve customer satisfaction and loyalty.
  3. Work closely with other departments to ensure seamless customer service delivery and resolve any issues that may arise.
  4. Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  5. Ensure compliance with company policies and procedures, as well as regulatory requirements.
What We Offer:
  • A competitive salary of 23k.
  • 25 days holiday + bank holidays + Birthday off + 2 volunteering days.
  • Training and development opportunities.
  • Subsidised canteen with a variety of food options.
  • Rewards scheme with discounts on supermarkets, cinema tickets, and more.


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