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Customer Service Account Lead

2 months ago


Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time
Customer Service Account Lead

We are seeking a highly skilled and experienced Customer Service Account Lead to join our team at Wates. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in Crawley.

Key Responsibilities:

  • Champion continual improvement to achieve excellent operational delivery and supply chain management
  • Develop and maintain excellent customer relationships
  • Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
  • Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
  • Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business

About Wates:

Wates is one of the UK's leading family-owned development, building and property maintenance companies. We are committed to creating thriving places, protecting nature and taking action on climate change, and creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

What We Offer:

We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We offer a range of benefits, including flexible working arrangements, family leave policies, and a commitment to diversity and inclusion.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.