Customer Service Representative

4 weeks ago


Crawley, West Sussex, United Kingdom Consult Full time

We're seeking a highly skilled Customer Service Representative to join our team at Consult. As a key member of our client's industry-leading team, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support.

About the Client:

Our client is a global leader in dental implants, restorative materials, and CADCAM prosthetics. With over 60 years of experience, they have been at the forefront of ground-breaking advancements in dentistry.

About the Role:

As a Customer Service Representative, you will be responsible for handling inbound calls and emails from customers and sales representatives, processing orders and payments efficiently, tracking orders and providing updates to customers, offering product advice and support, addressing customer finance inquiries, setting up accounts in our ERP system, coordinating special deliveries or pickups, and adhering to compliance standards and regulations.

What We're Looking For:

To succeed in this role, you will need:

  • Proven customer service experience
  • Proficiency in using ERP systems, such as SAP
  • Strong numerical and financial acumen
  • Excellent communication skills, both verbal and written
  • A team-oriented mindset and a willingness to help others
  • A keen eye for detail and a commitment to accuracy
  • A customer-focused approach and a pragmatic problem-solving style

What's On Offer:

Our client offers a very competitive base salary plus bonus structure, a comprehensive benefits package, and a supportive work environment within a world-class facility.



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