Customer Service Ambassador
4 weeks ago
At Bloc Hotel Operations Ltd - Gatwick, we're looking for a skilled Reception Team Member to join our team. As a key member of our reception team, you'll be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities
- Maintain accurate and efficient reception operations, including managing guest inquiries and providing friendly and professional customer service.
- Work closely with the reservations department to maximize sales and repeat custom.
- Guide guests through the booking, check-in, and check-out process, promoting 'Smart Room Control' and upselling where appropriate.
- Ensure professional telephone skills are carried out when taking reservations and fielding other calls.
- Have an understanding of the PMS System and use it to the best of its ability for check-in, check-out, reservations, and payment of bills.
- Deal with any complaints effectively and efficiently, following company guidelines and introducing the relevant manager when needed.
About You
We're looking for someone who lives and breathes customer service and thrives on going above and beyond. You'll also have:
- Previous experience in a customer-facing role.
- Able to work evenings and weekends.
- Dedicated to detail with an ability to handle multiple tasks at once.
- A positive 'can do' attitude with excellent problem-solving skills.
- Inclusive and collaborative, sharing responsibility and accountability for success.
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