Customer Service Ambassador

3 weeks ago


Crawley, West Sussex, United Kingdom Bloc Hotel Operations Ltd - Gatwick Full time

About the Role

We are seeking a highly skilled and customer-focused Reception Team Member to join our team at Bloc Hotel Operations Ltd - Gatwick. As a key member of our reception team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities

  • Manage reception operations efficiently, handling guest inquiries and providing professional customer service
  • Work closely with the reservations department to maximize sales and repeat custom
  • Guide guests through the booking, check-in, and check-out process, promoting 'Smart Room Control' and upselling opportunities
  • Utilize the PMS System to its full potential for check-in, check-out, reservations, and payment of bills
  • Effectively handle complaints and escalate to management as needed

About You

We are looking for someone who is passionate about customer service, has previous experience in a customer-facing role, and is able to work evenings and weekends. You will be dedicated to detail, able to handle multiple tasks simultaneously, and possess excellent problem-solving skills.

What We Offer

  • Competitive salary
  • Guaranteed paid day off on your birthday
  • Enhanced holiday allowance starting from 31 days, increasing to 33 days and 35 days based on length of service
  • Complimentary hotel accommodation allocation
  • Generous Friends & Family rates group-wide
  • Fully stocked canteen
  • Healthy Minds Employee Assistance Programme (EAP)
  • Internal progression opportunities
  • Subsidized parking
  • 25% Discounted bus or train travel to/from your home station
  • Refer a friend incentive
  • 4 Team social events per year


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