Customer Service Ambassador
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Reception Team Member to join our team at Bloc Hotel Operations Ltd - Gatwick. As a key member of our reception team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities
- Manage reception operations efficiently, handling guest inquiries and providing professional customer service
- Work closely with the reservations department to maximize sales and repeat custom
- Guide guests through the booking, check-in, and check-out process, promoting 'Smart Room Control' and upselling opportunities
- Utilize the PMS System to its full potential for check-in, check-out, reservations, and payment of bills
- Effectively handle complaints and escalate to management as needed
About You
We are looking for someone who is passionate about customer service, has previous experience in a customer-facing role, and is able to work evenings and weekends. You will be dedicated to detail, able to handle multiple tasks simultaneously, and possess excellent problem-solving skills.
What We Offer
- Competitive salary
- Guaranteed paid day off on your birthday
- Enhanced holiday allowance starting from 31 days, increasing to 33 days and 35 days based on length of service
- Complimentary hotel accommodation allocation
- Generous Friends & Family rates group-wide
- Fully stocked canteen
- Healthy Minds Employee Assistance Programme (EAP)
- Internal progression opportunities
- Subsidized parking
- 25% Discounted bus or train travel to/from your home station
- Refer a friend incentive
- 4 Team social events per year
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