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Customer Service Ambassador

1 month ago

Crawley, West Sussex, United Kingdom Crimson Hotels Full time

At Crimson Hotels, we're seeking a skilled Customer Service Ambassador to join our team at the Crowne Plaza London Gatwick Airport hotel. As a key member of our front desk team, you'll be responsible for delivering exceptional customer experiences, ensuring seamless check-ins and check-outs, and providing personalized support to our guests.

As a Customer Service Ambassador, you'll be the face of our hotel, and your excellent communication skills, both written and verbal, will be essential in creating memorable experiences for our guests. You'll work closely with our team to ensure that every guest feels valued and cared for.

Key responsibilities include:

  • Meeting and greeting guests, checking them in and out, and accurately inputting their data
  • Assisting guests with their needs during their stay, taking payments, and answering incoming calls
  • Adjusting reservations if necessary and effectively handling complaints

We're looking for someone who is passionate about delivering exceptional customer service, has a good standard of education, and is technology competent. Previous experience in a hospitality environment or similar role would be desirable.

As a valued member of our team, you'll enjoy a range of benefits, including:

  • My Crimson Rewards and Recognition schemes
  • 28 days annual leave
  • Additional annual leave day for your birthday
  • Access to Private Healthcare Plan
  • Superb training and development opportunities
  • Complimentary refreshments and freshly cooked meals while on duty
  • Free parking on site
  • Employee introduction scheme
  • Sales Champions Scheme
  • Star of the month recognition

We're committed to creating a diverse and inclusive work environment where everyone can thrive. We celebrate our differences and value the contributions of all our team members, regardless of age, gender, race, disability, sex, sexual orientation, maternity or pregnancy, religion or belief.

Eligibility:

  • In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.