Customer Service Ambassador

4 days ago


Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

We are seeking a skilled and dedicated Customer Service Ambassador to join our team at Harwoods Ltd. This is an exciting opportunity for a dynamic individual to contribute to the success of our business by delivering exceptional customer service.

Job Description

The role of the Customer Service Ambassador will be to ensure that all customers receive a warm and welcoming experience during their visit to our showroom. This includes:

  • Ensuring the reception area is staffed and kept tidy at all times;
  • DIRECTING customers towards the seating area and offering refreshments while they are waiting;
  • Handling and co-ordinating all calls and visitors, taking full details of the caller's business and paging members of staff as needed;
  • Establishing and maintaining a system to monitor the whereabouts of key staff at all times;
  • Keeping customer refreshments stocked up at all times;
  • Keeping the customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
Required Skills and Qualifications

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have:

  • Competency in numeracy, literacy and IT;
  • A smart appearance;
  • Relevant previous job history (desirable).
About Us

Harwoods Ltd is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement. We operate across six counties in the South East of England, representing leading brand partners such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini.

We are committed to developing our people and offer a range of training and development opportunities to support your career progression. In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits.



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